As we speak’s monetary panorama is steered by rising client expectations, requiring banks to seek for methods to ship extra personalised, actionable steering to their clients. Whereas fintech has all the time mentioned monetary wellness, it’s not all the time simple to ship it in a manner that’s embedded, intuitive, and with low friction. The banks that can take the lead within the buyer journey in 2026 are those that can flip advanced monetary selections into easy, interactive experiences that assist customers perceive their choices in actual time.
As we speak, we’re highlighting a dialog with Chase Neinken, CRO and co-founder of Chimney, which gives banks personalised instruments to assist them enhance the shopper expertise and in the end enhance their monetary wellness. Recorded at FinovateFall 2025, this interview options Neinken’s ideas on how banks can use interactive instruments to deepen engagement, improve transparency, and empower customers to make smarter monetary selections inside their trusted banking channels.
However I feel over the subsequent few years, what you’re going to see, particularly with AI and automation and a few of the intelligence instruments which can be popping out, is that the winners are going to separate themselves by transferring from the applying layer to the infrastructure layer. So proudly owning that information and having the ability and ready to take benefit and act on it. So [consider] the way you make the most of all the accountholder information that you’ve inside your current methods, not counting on third events to try this, after which analyze that information, act on that information, and provides that to the accountholders in a really handy expertise that helps your groups be extra environment friendly and helps you develop the steadiness sheet in a significant manner.
As a co-founder of Chimney, Chase Neinken brings a industrial mindset formed by years of working with banks and fintechs to resolve actual client ache factors. Neinken’s focus is on remodeling static, outdated digital banking experiences into dynamic instruments that information customers towards monetary wellness.
Based in 2021, Chimney helps banks change the position they play in customers’ monetary lives by offering interactive monetary instruments that energy extra personalised, data-driven experiences throughout the banks’ current channels. Chimney’s instruments assist customers discover situations corresponding to mortgage affordability and home-equity planning. For monetary establishments, the New York-based firm gives a plug-and-play option to improve engagement, construct belief, and drive conversions with out overhauling their core.
Photograph by Towfiqu barbhuiya
The submit Chimney’s Blueprint for Monetary Wellness: How Chase Neinken Is Reimagining the Digital Banking Expertise appeared first on Finovate.
