Slack now carries one billion messages each single day. That’s double the amount of X, and each a type of messages, in response to Salesforce CEO Marc Benioff, is about work getting finished.
Slackbot, which reached basic availability earlier this yr after debuting at Dreamforce 2025, now capabilities as a context-aware agent throughout an worker’s complete working surroundings: CRM information, information, calendar, Google Workspace, and even Microsoft Groups. In a single yr of inside deployment throughout Salesforce’s 80,000-plus workers, Agentforce in Slack saved greater than 500,000 hours. The Service Agent dealt with 2.8 million help requests. These are the numbers Salesforce is now taking to prospects, and the market, it appears, is listening.
Salesforce’s This autumn earnings revealed full-year income was $41.5 billion, up 10% year-over-year, with This autumn delivering $11.2 billion, up 12%. Whole remaining efficiency obligation handed $72 billion, up 14%. However the determine price pulling out of the phase breakdown is that this: the “Agentforce 360 Platform, Slack and Different” class grew 37% in fixed forex in This autumn: greater than 4 occasions the speed of Gross sales Cloud or Service Cloud, and properly forward of a Advertising and Commerce phase that contracted.
Agentforce Is Now a Critical Enterprise
Fifteen months after launch, Agentforce has reached $800 million in ARR, up 169% year-over-year. Mixed with Knowledge 360, that determine climbs to $2.9 billion, up greater than 200%. Greater than 60% of Agentforce and Knowledge 360 bookings in This autumn got here from present prospects increasing their commitments.
Chief Income Officer Miguel Milano reported twelve offers above $10 million in This autumn, together with one above $50 million, with each one in every of Salesforce’s high ten wins within the quarter together with Agentforce. “We’ve discovered the components to monetise AI,” he informed the earnings name, outlining three income streams: upgrading present seats to premium SKUs, increasing into beforehand unaddressed seat alternatives the place improved ROI now justifies the spend, and promoting consumption-based credit for customer-facing agent deployments.
This quarter Salesforce additionally launched a brand new inside metric, the Agentic Work Unit, to trace discrete duties accomplished by brokers in manufacturing: a report up to date, a case closed, a workflow triggered. The corporate has logged 2.4 billion AWUs to this point, rising 57% quarter-over-quarter, throughout each Agentforce and Slack.
Slack Progress Outpaces Gross sales and Service Cloud in This autumn
The phase income figures inform an easy story. Gross sales Cloud up 8%, Service Cloud up 7%, Advertising and Commerce unfavorable, Slack and the platform up 37%. The Informatica acquisition, which closed in November, sits inside the Slack and platform phase and contributes to that determine, however even discounting for it, the hole between this a part of the enterprise and the remaining is tough to disregard.
Benioff’s case on the decision was that this displays one thing structural slightly than cyclical, saying:
“The extra intelligence strikes to the place work occurs, the extra priceless Salesforce turns into.”
Patrick Stokes, Salesforce’s Chief Advertising Officer, made the product argument plainly: “What makes Slackbot so unbelievably highly effective is you by no means have to depart. It is aware of the entire context of your online business: not simply your methods of report, however the entire conversations occurring inside Slack. It could be our most necessary piece of information.”
The underlying logic is that enterprise software program interfaces have been designed round human navigation. When brokers begin working in those self same environments, the friction multiplies. A shared floor the place folks and brokers can each work, talk and hand issues off with out switching between methods turns into genuinely helpful in a approach it beforehand was not.
Enterprise Prospects Report Measurable ROI From Agentforce and Slack
The earnings name featured three buyer interviews. Wyndham Accommodations has deployed Agentforce throughout greater than 5,000 of its 8,300 areas. CEO Jeff Ballotti reported zero maintain occasions, a 400 foundation level enchancment in visitor satisfaction, and a 200 foundation level improve in direct bookings from AI voice brokers: income that might in any other case have gone to third-party on-line journey businesses.
“We’re producing thousands and thousands of {dollars} of elevated ancillary revenues for these small enterprise homeowners. It’s not costing them something.”
SharkNinja deployed a guided buying agent in eight weeks and dealt with 250,000 client engagements in a single quarter. Salesforce’s personal inside numbers are equally pointed: Agentforce in Slack saved workers greater than 500,000 hours over the previous yr, whereas its Service Agent dealt with 2.8 million help requests.
For UC and enterprise communications consumers, the quarter’s outcomes carry a transparent sign. The 37% progress in Salesforce’s platform and Slack phase, the AWU figures spanning each Agentforce and Slack, the Wyndham voice agent outcomes, and Benioff’s pointed framing of Slack’s message quantity all level in the identical path. As SaaStr founder Jason Lemkin, one of many buyer friends on the decision, put it: “The worth of Salesforce with our brokers just isn’t just a little extra priceless. It’s ten occasions extra priceless.”
With $72 billion in contracted future income and Agentforce nonetheless scaling, that evaluation is one Salesforce’s FY26 numbers do little to contradict.
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